As my family's main technical staff, I am the ubbergeek of the family. I get calls from all my family members as to why something involved with new equipment that was just purchased. Do the ask me before my family buys something? Noooooo. Just after they get it home, they call me to make sure it fulfills their expectations.
Most of my family lives in another state. In rural area to boot. What does that mean for the ubbergeek of the family? I have to explain why satellite internet is not as fast as cable or DSL. This post is about a day when I received such a call about a new wireless router. Site unseen, I have to figure out why the network will not allow them to share files across computers. Oddly enough, everything was set up correctly as best I could tell, it just wont share files. Three of my evening was spent on the phone, What model router? What model computers? Are you the administrator on the computers? So after we figure all this out, get it up and running. What happens next? They buy a new computer.
I am not one of the biggest ubbergeek on the web, but I know many of you are in the same boat. Just remember, with great success (on the Internet) comes great responsibility to all your family members to fix their computers as "on the phone tech support".
Have a great Tuesday Facebook.
Tuesday, April 24, 2012
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